Returns and Cancellations

Returns

You have 10 days from the delivery date or the day purchased in store to request a return. After 10 days, we do not accept any returns. Returned items must be unused and in original packaging with tags attached. Returns will be subject to a 10% restocking fee, which will be deducted from the return. Discounted/sale items are final sale.

To request a return,

Send an email to hibabyshop.oc@gmail.com including your name, order number, and the product(s) you want to return.

Once approved, the return can either be shipped back to the store or brought to the store for an in-store return. If you request a prepaid shipping label for your return from Hi Baby Shop US, shipping costs will be deducted from your return. Otherwise, you can use a shipping label of your choice. Shipping costs will not be compensated by Hi Baby Shop US.

Once returns are received, they will be inspected. If approved, store credit will be issued to your account within 5 - 7 business days.

Cancellations

In order to request a cancellation, send an email to hibabyshop.oc@gmail.com including your order number. If the order has not yet been processed at the time the request is sent, cancellations will be accepted. Once the order has been processed, no cancellations will be accepted.

Defects

If you notice any defects in your order, please send an email to hibabyshop.oc@gmail.com including your order number within 5 days of the delivery date. Defective returns must be unused and shipped back in the original packaging. Your return can either be issued back to the original payment method or to store credit. If you choose to receive your return to the original payment method, a 10% restocking fee will be deducted. After 5 days, defective returns will not be accepted.

Hi Baby Shop US is not responsible for any lost shipments or damages that occur during transit.